Privacy Policy


When visiting the website, you are obliged to read our Privacy Policy. We may update our Privacy Policy and make some changes or additions, so Mellowstore recommends you check it occasionally.

Customer who voluntarily provides personal data to Mellowstore automatically authorises Mellowstore to use it for storing and processing purposes.

This Privacy Policy defines the manner of processing customers’ personal data, its purpose and terms of its use and storing. Based on the “Law of Georgia On Personal Data Protection”, Mellowstore aims to protect the customer’s personal data.

This Privacy Policy is integral part of the Terms and Conditions of using the Mellowstore website and represents a mutually binding document.


The terms used in this document have the following definition:

  • Mellowstore (hereinafter “we”, “our”, “website”) – “Mellow Kids” LLC established in accordance with the legislation of Georgia, identification code 405576906 , registered address: Georgia, Tbilisi, Vake district, Tskneti township, Merab Kostava st., N 35a
  • Persona Data – any information relating to an identified or identifiable individual.
  • Data Processing – any manipulation of data using automatic, semi-automatic or non-automatic means.
  • Data Subject (hereinafter the user) – any individual whose data is processed.
  • User Consent – the user’s expressed consent to read this document and process his/her personal data.
  • Third party – any natural or legal person, public institution.
  • Direct marketing – offering goods and services through mail, phone calls, e-mail or any other means of telecommunication.


Using the Mellowstore website is considered as the user’s consent to the Privacy Policy. Thus the user grants Mellowstore the right to process, store and use the personal information provided by him/her.

The mentioned information will be used by Mellowstore for the purpose of providing the service, taking into account the applicable law.


Mellowstore will process the user’s personal data if:

  • There is user consent.
  • Data processing is required for Mellowstore to fulfil its obligations under the law.
  • Data processing is necessary to provide service to the user.

The purpose of processing the user’s personal data is the following:

  • Improvement of the service quality provided by Mellowstore;
  • Proper fulfilment of legal obligations of Mellowstore;
  • Dealing with users’ claims;
  • Monitoring user’s activities on the website;
  • Notifying users about updated data on the Mellowstore website;
  • Effective communication with customers;
  • Feedback with the users;
  • Test various innovations introduced by Mellowstore;
  • Introduction of new products and innovations on the website;
  • Defining the user groups to offer new products and services;
  • Implementation of marketing and other kind of activities;
  • Providing information on purchases made by the user;
  • Obtaining information from an authorised third party about payments made by the user;
  • Prevention of improper use of Mellowstore system;
  • Prevention of crimes stipulated by the Criminal Code of Georgia;
  • Delivering information to relevant and competent state bodies;
  • Protection of legal interests;
  • Other legitimate purposes granted to Mellowstore by the Law of Georgia on Personal Data Protection.


Users have the right to request from Mellowstore the following information about data processing:

  • What kind of user data is processed by Mellowstore;
  • Purpose of processing personal data;
  • Legal basis for data processing;
  • Information about the means of collecting personal data;
  • To whom the user data is transferred, legal basis and purpose of transferring data;

Upon request of the user, Mellowstore is obliged to correct, update, add, block, delete or destroy data if it is incomplete, inaccurate, or not updated or if its collection and processing were carried out by violating the requirements of the law.

In case of violating the rights stipulated by the law of Georgia on Personal Data Protection, the user has the right to go to court or address.

The user has the right to withdraw his/her consent given to Mellowstore at any time and request to terminate data processing and demand to destroy processed data.


The user is obliged to provide Mellowstore with complete and accurate personal data to receive the service in the future. This obligation also applies to changes in the information made by the user at a later stage.


In order to improve the quality of Mellowstore service, problem-solving, feedback and security, incoming and outgoing calls are recorded, stored and processed.


By using the Mellowstore website user gives consent his/her personal data and Cookies to be stored and processed by Mellowstore.

The user is obliged to provide Mellowstore with complete and accurate information and, in case of changes, to update provided data.


Mellowstore lacks the ability to verify the accuracy and authenticity of the data provided by the user, including the user’s age. If it is revealed that the person providing the information is a minor, Mellowstore is entitle not to take into account the data provided by this minor. If you are aware that the person registered on the Mellowstore website is not of legal age and does not have the legal representative’s consent regarding the use of the website, please inform us about the case.


We share personal data with our partner courier companies that ensure delivery of purchased products to the address specified by the user. Mellowstore transfers the following information to the partner courier companies: order details, customer name, surname, address and contact number. The information provided to the partner courier companies will be solely used for the purpose of delivering the purchased products.

Sharing user’s personal data may be necessary in some cases defined by the current legislation of Georgia in order to detect, investigate or prevent crime.

Considering the users’ interests, to deliver promotional materials, offer various interesting services and products, and improve service quality, Mellowstore can use personal data, particularly name, e-mail and phone number for direct marketing. In order to carry out direct marketing, Mellowstore reserves the right to transfer the aforementioned personal data to third parties that will provide advertising services to Mellowstore defined by the agreement signed between them.

Except for the above-mentioned, Mellowstore is authorised to share personal information with any third party stipulated by the current legislation of Georgia.


User is eligible to ask Mellowstore to stop direct marketing at any time. Submitting a user’s request to stop direct marketing does not oblige Mellowstore to stop providing user with information about updates and changes.

In case of a desire to stop direct marketing, the user can contact Mellowstore via e-mail. This does not mean that Mellowstore will stop providing user with other services.


Mellowstore uses the standard procedure of log files. Like other websites, Mellowstore uses Cookies. Log files and Cookies are used to store information about user behaviour and to improve service quality. The following data is generated and collected through log files and Cookies:

  • IP address
  • Device type
  • Browser
  • Time, date and duration of the website visit
  • From which platform the user was redirected to the Mellowstore website
  • Information about the user actions taken on Mellowstore website – what products the user searched for and visited.

This information does not identify any specific user and represents analytical data.

The purpose of processing such information is:

  • to analyse trends
  • Mellowstore to manage the website
  • to compile statistics
  • track user actions to guarantee the best experience
  • to design and implement effective marketing activities
  • to give advice and recommendations

When starting to use the website, the user has the option to accept Cookies. If the user does not press the appropriate button and continues to use the website despite the notification, such action will be considered as consent by the user.

User can manage Cookie settings through the browser settings.


Mellowstore compiles information:

  • When the user fills out the website registration form
  • When communicating with the user via telephone or e-mail
  • When the user uses the Mellowstore website and online chat


When registering on the website, the user provides the following information:

  • Mobile number
  • Email
  • Address
  • Name and surname
  • Password for online shopping authorisation

For registration, the user has to provide the above-mentioned information. Without giving this data the user cannot be registered on the website.

After selecting products, the user will be redirected to the payment page. On the payment page, the user fills out his/her card data and confirms payment. Mellowstore has no access to the user’s bank card data. Mellowstore receives information about the payment made by the user.


Mellowstore takes responsibility for the privacy and security of the user’s personal data.

Mellowstore stores personal data about the user to achieve the purpose for the period stipulated by the law and this policy document.


It is crucial for Mellowstore to protect the personal data provided by the user. The user’s profile is accessible only through the user name and password generated by him/her. Mellowstore recommends not to share this information to third parties. Otherwise Mellowstore disclaims any responsibility.

Mellowstore applies all measures to protect the user’s personal date; however, it takes no responsibility for actions of unauthorised third parties who may illegally access Mellowstore servers.


Mellowstore disclaims all responsibility regarding other websites that may be displayed as an external link on the Mellowstore website. The Privacy Policy of other websites may differ from this Policy. Mellowstore asks its users to read the Terms and Conditions as well as the Privacy Policy of the website displayed as an external link.


In our sole discretion, we reserve the right to make changes and additions to this Policy at any time. Users will be notified about amendments by email, or they will be published on our website.

Changes and additions come into force once they are published on the website, or users are notified about them by private message. After the changes and additions come into force, the use of the website will be considered as consent to the changed terms.


Please contact us at for questions and additional information about our Privacy Policy.

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